At CRAFTSMM, we create high-end original handmade wooden art, gifts, and home decor products for business buyers, retailers, galleries, gift shops, and distributors.
For B2B and wholesale orders, shipping arrangements may vary depending on product type, order quantity, destination country, packaging requirements, and logistics conditions.
Order Process
1. Order Review
After you place an order or submit an inquiry, we will review the product details, quantity, destination, and shipping requirements.
2. Order Confirmation
We will confirm the product availability, production time, packaging details, and estimated dispatch time with you.
3. Shipping Cost Confirmation
Shipping fees, taxes, customs duties, or other related charges are usually confirmed before shipment. If any additional courier charge or customs-related fee applies, we will contact you before dispatch.
4. Production & Preparation
Most CRAFTSMM products are handmade or prepared in small batches. Production and preparation time may vary depending on the order details.
5. Shipment
Once the order is ready and the shipping arrangements are confirmed, we will dispatch the goods through a suitable logistics channel.
6. Tracking
After shipment, we will provide the available tracking information. Please note that tracking updates may sometimes be delayed due to logistics system synchronization.
7. Customs & Import Duties
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country. These charges are generally the responsibility of the customer unless otherwise agreed in writing.
8. Delivery & Inspection
Please inspect the products after delivery. If there is any issue with your order, please contact us within 7 days with photos or videos so we can review the case and provide a suitable solution.
Contact Us
If you have any questions about shipping, delivery, customs, or order arrangements, please contact us at:
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